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Cancelation & Refund Policy

Cancelation & Refund Policy

 

You cannot return the goods and you cannot cancel orders after they have been accepted by our company unless there is written approval from the company to do so. Altered items and special orders are not permitted for returns unless they are proven to have a problem before they were sent to the buyer. The customer also bears the cost of shipping the returned goods, in addition to the cost of returning the goods to the warehouses, at a value of 3 Kuwaiti dinars.

Return process steps:

Contact the site administrator on customer service numbers within a period not exceeding 72 hours from the date of receipt of the order

  1. The product must be unused and bear the trademark and be returned in the original packaging in which it was delivered
  2. The order will be contacted and returned within a period not exceeding 72 hours from the site's order receipt department to request a return.
  3. The items that you cannot return: Underwear and perfumes
  4. The refunded amounts will be paid into the account within 10-15 working days
  5. The shipping fee of 35 riyals paid upon request will be deducted from the order value in the event of a full refund of the order value

Exchange

  1. In case of replacement or return, it must be within 14 days only from the date of receipt
  2. In case of replacement for the second time, the delivery cost must be paid
  3. Provided that all products are in their original condition